TERMS AND CONDITIONS

TERMS AND CONDITIONS

CIROA BEAUTY – TERMS AND CONDITIONS (UK)

Key Disclosures

Our full terms and conditions are set out below, but some important points for you to know before shopping with us:

• We only ship to the UK. These Terms apply solely to UK customers.
• Our liability under these Terms is limited as set out in clause 8.
• Nothing in these Terms limits your rights under UK consumer law.

 

1. Introduction

1.1 This website (the Site) is operated by Jamesly Ltd (Company number: 16517492) (we, our, us).
1.2 Ciroa Beauty is a consumer brand owned and operated by Jamesly Ltd. Ciroa Beauty provides personal care and beauty products sold exclusively under the Ciroa Beauty name.
1.3 This Site is the only direct-to-consumer (B2C) website operated by Jamesly Ltd. Other Jamesly brands may be referenced on this Site, but only Ciroa Beauty products are available for purchase here.
1.4 These terms and conditions (Terms) form a contract between you (the customer placing an order) and us.

 

2. Use of the Site

2.1 By accessing and ordering from the Site, you accept these Terms.
2.2 You must be at least 18 years old to place an order.
2.3 You agree not to misuse the Site (e.g. unlawful activity, infringement of rights, introducing viruses, scraping, or interfering with functionality).

 

3. Accounts

3.1 You may purchase products by creating an account or checking out as a guest.
3.2 You must provide accurate, current information and ensure account security.
3.3 You are responsible for all activity under your account.

 

4. Orders

4.1 Placing an order constitutes an offer to purchase products at the listed price (including delivery and applicable taxes).
4.2 Orders are subject to acceptance. We may reject or cancel orders due to stock availability, error, or other circumstances.
4.3 Delivery is available only within the United Kingdom.

 

5. Price & Payment

5.1 Prices are shown in GBP (£) and include UK VAT where applicable.
5.2 You must pay the total price (including delivery) at checkout using the payment methods listed on the Site.
5.3 Discount codes or promotions may be offered, subject to conditions set out on the Site.

 

6. Delivery, Title & Risk

6.1 We only deliver to UK addresses.
6.2 Delivery dates are estimates only.
6.3 Title transfers once payment is made in full. Risk passes on delivery.

 

7. Consumer Rights (UK)

7.1 As a UK consumer, you have statutory rights under consumer law, including the right to a refund, repair or replacement if goods are faulty, not as described, or unfit for purpose.
7.2 You also have a 14-day cooling-off period for most online purchases under the Consumer Contracts Regulations, unless otherwise excluded (e.g. personalised products).
7.3 These rights are in addition to any return policies set out on the Site.

 

8. Limitations of Liability

8.1 Subject to your statutory rights, we are not liable for:

• indirect or consequential losses,
• loss of profits, revenue, goodwill, or data.
8.2 Our liability in respect of any claim is limited to the price paid for the relevant product(s).

 

9. Intellectual Property

9.1 All intellectual property (including product descriptions, images, branding, and website content) remains ours or our licensors’.
9.2 You may not reproduce, resell, or commercially exploit our intellectual property without prior written consent.

 

10. User Content

10.1 If you submit content (e.g. reviews, posts, images), you grant us a worldwide, royalty-free licence to use it for promotional purposes.
10.2 You must not post unlawful, misleading, or infringing content.

 

11. Data Protection & Privacy

11.1 We collect and process personal data including:

• contact details (e.g. name, email, address, phone number),
• order details (e.g. products purchased, payment information),
• browsing behaviour on our Site.

11.2 We use this data to:

• process and deliver your orders,
• provide customer support,
• send you necessary service communications (order confirmations, delivery updates, legal notices),
• improve our Site and services,
• send marketing communications where you have opted in.

11.3 Marketing: We only send marketing emails/SMS if you have opted in. You may opt out at any time by clicking the unsubscribe link or contacting us directly.
11.4 Opt-out of analytics/cookies: You may adjust your browser or device settings to opt out of tracking cookies.
11.5 We will not sell your data to third parties. Data is only shared with trusted providers (such as payment processors and couriers) for the purpose of fulfilling your order.
11.6 For further details, see our Privacy Policy.

 

12. General

• Disputes: We aim to resolve disputes amicably. (See contact details for complaints or disputes as set out at section 13 below). We hope that we will be able to resolve any issue or complaint which may arise, but if you are unhappy with the way that we have handled your dispute, you may bring proceedings in the UK courts.
• Notices: Must be in writing, via email or post.
• Force Majeure: Neither party is liable for delays due to events outside reasonable control.
• Assignment: You cannot transfer your rights under these Terms without our consent.
• Amendments: We may update these Terms by publishing new versions on the Site. The Terms in force at the time of your order will apply.
• Governing Law: These Terms are governed by the laws of England & Wales. You agree to the exclusive jurisdiction of the courts of England & Wales.

 

13. Contact

For any questions, feedback or complaints, please contact us:

Jamesly Ltd
Company number: 16517492
Registered address: C/O Paul Beare Ltd, 100 Bollo Lane, London, United Kingdom, W4 5LX
Email: hello@ciroabeauty.co.uk