Frequently Asked Questions
We’ve rounded up your most common questions so you can spend less time scrolling and more time glowing!
Product Questions
What do you recommend for sensitive and dry skin?
Our Fruits Range and Guava & Vitamin E collection are both gentle options, made with real fruit extracts and nourishing ingredients like glycerin and shea butter.
That said, all skin is different, so if you’re unsure or have specific concerns, we always recommend checking in with your GP or dermatologist first.
What order should I use my products in?
Great question! Here's your glow-up guide:
1. Cleanse with Shower Gel or Foaming Wash
2. Exfoliate with Exfoliating Wash or Body Scrub 2–3x a week
3. Treat with Body Serum
4. Seal in the hydration with Body Butter
5. Finish off with Bodycare Mist, Perfume Mist or Shimmer Body Oil
What’s a good gift idea?
Our Bundles, Minis, and Travel Sets are all perfect for gifting. Explore our Gift Sets under $60.
Are your products suitable for teenagers or young skin?
Absolutely! Our Sweet Treats and Fruit Ranges are fun, gentle, and made with skin-loving ingredients. Great for teens and younger skin types.
Shopping & Shipping
Do you offer Afterpay or Klarna?
Yep! we’ve got both. Shop now, glow now, pay later.
Do you ship internationally?
We currently ship to Australia and New Zealand only. But, don’t worry, UK is coming soon! Follow us on socials to stay in the loop @ciroabeauty
Want us in your country next? Slide into our DMs and let us know! We’re working on going global and would love to hear where you're from.
How long does delivery take?
Standard delivery usually takes 3–4 business days within the UK. We have both Standard and Express Shipping options at checkout. Please note, some products are shipped in 7-14 days due to unforeseen delays. A notification will appear in your cart to alert you in case of this delay.
Returns & Orders
What is your returns policy?
For damaged or faulty items, we’ll take care of it with a free replacement on us.
Not vibing with the scent? Due to hygiene reasons, we can only accept unopened products for an exchange or refund.
Read our full returns policy here.
Can I cancel or change my order?
We move fast (like, really fast)! Once your order is placed, we unfortunately can’t make any changes. If you’d like to exchange or update a product, please email us at hello@ciroabeauty.co.uk and we will try our best to help.
Still need help?
No stress! Drop us a message below or email us at hello@ciroabeauty.co.uk and we’ll get back to you ASAP.
United Kingdom
Australia
New Zealand